FREQUENTLY
ASKED QUESTIONS
Q 1): What
components are covered under the
GM 160,000 km Powertrain
Warranty?
A 1): This warranty covers
powertrain-related issues
affecting the engine,
transmission, transfer case and
axle assemblies on light duty
vehicles as indicated below.
- Engine
— Cylinder head, block,
timing gears, timing chain,
timing cover, oil pump/oil
pump housing, OHC carriers,
valve covers, oil pan,
seals, gaskets,
turbocharger, supercharger
and all internal lubricated
parts as well as manifolds,
flywheel, water pump,
harmonic balancer and engine
mount. Timing belts are
covered until the first
scheduled maintenance
interval.
-
Transmission/Transaxle/Transfer
Case — Case, all
internal lubricated parts,
torque converter, transfer
case, transmission/transaxle
mounts, seals and gaskets.
- Drive Systems
— Final drive housing, all
internal lubricated parts,
axle shafts and bearings,
constant velocity joints,
axle housing, propeller
shafts, universal joints,
wheel bearings, locking
hubs, front differential
actuator, supports, front
and rear hub bearings, seals
and gaskets.
Q 2): Does GM
offer the Best Coverage in
Canada?
A 2): Yes. GM provides the
broadest, largest, most
value-driven customer confidence
package in the industry,
including:
- 5 year / 160,000 km*
powertrain limited warranty
- 5 year / 160,000 km*
roadside assistance
- 5 year / 160,000 km*
courtesy transportation
- No deductible
- Fully-transferable
- Industry-leading safety
technology such as OnStarý
and StabiliTrak™
- GM offers the largest
number of dealer & retailer
service outlets across the
country
Q 3): What is
the difference between the GM
160,000 km Powertrain Warranty
and my original warranty
coverage?
A 3): Your bumper to bumper
New Vehicle Limited Warranty
remains in effect; 4 years /
80,000 km (whichever comes
first) for Buick, Cadillac,
HUMMER and Saab; and 3 years /
60,000 km (whichever comes
first) for Chevrolet, GMC,
Pontiac and Saturn.
For 2008 light duty vehicles,
the GM 160,000 km Powertrain
Warranty expands the powertrain
coverage on your base warranty
up to 160,000 km or 5 years from
the original delivery date
(whichever comes first).
Q 4): What does Roadside Assistance cover on light duty
vehicles?
A 4): Roadside Assistance
provides you with the safety and
security of emergency services
24 hours a day, 7 days a week.
These services include towing,
fuel delivery, lock out service,
flat tire change and jump start.
See an Owner Manual for
additional details.
Q 5): What does Courtesy Transportation cover on light
duty vehicles?
A 5): Whenever warranty
repairs are required, several
transportation options and/or
reimbursement of certain
transportation expenses are
available for your convenience
at participating dealers and
retailers.
Q 6): Are Medium Duty Trucks included in the GM 160,000 km
Powertrain Warranty?
A 6): No. This powertrain
warranty enhancement is only
available on GM light duty
vehicles. However, GM Medium
Duty Trucks have comprehensive
warranty coverage in place and
we're presently introducing
Roadside Assistance and Courtesy
Transportation coverage on
Medium Duty vehicles to run
commensurate with their base
vehicle warranty.
Q 7): Are light duty Fleet deliveries included in the GM
160,000 km Powertrain Warranty?
A 7): Yes, with the exception
of certain vehicles that are
upfitted or created for special
applications, such as limousine,
hearse, and livery vehicles,
which have warranties specific
to these applications.
Q 8): GM sells several types of light duty chassis for use
in applications such as
ambulances, recreational
vehicles and buses; are these
vehicles included?
A 8): Yes. But it is
important to note that GM
warrants the chassis, while the
manufacturers who build on the
chassis, provide separate
warranties of their own for
their components.
Q 9): I noticed that the GM 160,000 km Powertrain Warranty
on my new 2008 Tahoe is
transferable at no charge. How
does a customer transfer the
warranty?
A 9): There is no transfer
required. Regardless of
ownership, the powertrain
warranty stays with your 2008 GM
light duty vehicle. In addition,
regardless of owner, you also
receive the many benefits of our
Roadside Assistance and Courtesy
Transportation programs for
160,000 km or 5 years (whichever
comes first).
Q 10): Do I have to take my vehicle to a GM dealer for
maintenance to maintain my
extended powertrain eligibility?
A 10): We highly recommend
that you maintain your vehicle
at a GM dealership as they have
the specialized training and
genuine GM parts and accessories
for your vehicle. In addition,
we encourage you to keep
detailed records and receipts of
your maintenance history.
Although you aren't required to
have your vehicle maintained at
a GM dealership, naturally,
warranty repairs must be
performed at an authorized GM
dealership.
Q 11): Does the required maintenance of my vehicle change
as a result of the GM 160,000 km
Powertrain Warranty?
A 11): As a vehicle owner,
you are responsible for the
performance of the scheduled
maintenance listed in your Owner
Manual throughout the warranty
period. Your Owner Manual
provides a detailed maintenance
schedule that you should follow
for your specific vehicle and
driving habits. In addition, we
strongly encourage you to keep
detailed records and receipts of
your maintenance history.
